Shipping & Return

Shipping & Returns Policy

Shipping Policy

We accept returns only if the product is damaged during shipping, and the request is made within 7 days of delivery.

 

Proof Requirement
A continuous unboxing video (no cuts or edits) is mandatory as proof. Photos will not be accepted.
The video must clearly show the package being opened and the damage.

Verification & Approval
Send the unboxing video to us via WhatsApp within 7 days of delivery.
If validated by our team, we will approve the return.

Return & Replacement Process

  • Shipping Back: Once approved, you must send the product back to our office (address provided after approval) at your own expense.

  • Condition: The product must be unused, with all original tags and packaging intact.

  • Replacement Only: Upon verification, we will send you a replacement of the same product at our cost. No cash refunds will be issued.

Key Points to Remember

  • Returns are accepted only for damaged items during shipping with proper unboxing video as proof.

  • Verification is mandatory via WhatsApp before returning any product.

  • Customers bear the shipping cost to send the item back.

  • Feynor covers the cost of sending the replacement.

  • No exchange or cash refunds are available.

For any queries or to initiate a return, please reach out to our team via WhatsApp or email us at info@feynor.com.